IT Systems Technician

DIXONCOM, LLC is a managed service provider (MSP) that develops and maintains information technology systems for companies throughout central and western Pennsylvania. We are seeking a multifaceted IT Systems Technician to join our team to deliver best in class IT services to our clients in a diverse array of industries.

Job Characteristics:

• Requires a high degree of technical expertise to diagnosis and solve client problems in a timely manner
• Tasks will be varying and of a broad scope, requiring swift, calculated decision-making abilities
• Working environment will be fast paced, with multiple projects simultaneously
• Prioritization and organization will be key to focus on the needs of the client
• Duties to be performed at client sites, in office and remotely from your home

Job Responsibilities:

• Configure, maintain, and support all aspects of corporate clients’ information technology needs
• Respond professionally and timely to client support requests and track time
• Thoroughly document reported issues, troubleshooting attempts and implemented solutions
• Communicate technical concepts effectively to a non-technical audience
• Collaborate with team members on projects and support issues

Requirements:

• Four years of related practical experience in MIS, ITS, Computer Science, Engineering or related field
• Hands on experience in networking devices including firewalls, routers, switches and access points
• Knowledge of best practices around management, control, and monitoring of Windows, Linux and Unix server environments
• Adherence to required confidentiality per mandated compliance

Job Type: Full-time